Shipping & Sales Policy
Clear, fair policies — know exactly how shipping, cancellations, and sales work on DropPush.
Last Updated: April 16, 2026
How DropPush Works
Seller-to-buyer, always
DropPush is a marketplace that connects independent sellers directly with buyers. Every transaction — from purchase to delivery — is between you and the seller. DropPush provides the platform and the tools; sellers and buyers manage everything else themselves.
Built-in tools, not customer service reps
Instead of employing customer service staff, DropPush equips both sellers and buyers with powerful tools to manage orders and communicate. You have access to in-app messaging to contact your seller directly, order cancellation for pre-shipment cancellations, and real-time order tracking so you always know where your package is.
Shipping
How shipping works
Sellers are responsible for packing and shipping items to buyers. When you place an order, the seller ships your items using the carrier and service level you selected at checkout. Shipping rates are calculated in real time based on item weight, dimensions, and your delivery address.
Service levels
DropPush offers multiple shipping speeds depending on the seller and carrier availability. Common options include Ground (5-7 business days), Priority (2-3 business days), and Express (1-2 business days). Available service levels and costs are displayed during checkout.
Tracking
Once your order ships, you'll receive a tracking number via email. You can also view real-time tracking status in your order history. If your tracking shows no movement or an issue, use in-app messaging to reach out to your seller directly.
Address validation
We validate shipping addresses at checkout to reduce delivery issues. If your address can't be verified, you'll be prompted to correct it before completing your order.
Bulk Drops
What is a bulk drop?
A bulk drop is a lot-based listing where the seller ships a combined package whose shipping cost can't be calculated until the items are packed. Examples include pallets, multi-item bundles, and oversized or irregular goods. Because the carrier rate depends on final weight and dimensions, bulk drops use a two-step checkout called a Shipping Payment Request (SPR).
Step 1 — Place your order (no charge yet)
When you check out on a bulk drop, DropPush saves your payment method through Stripe but does not charge your card. Your card is only authorized and tokenized so the seller can quote you an accurate shipping cost before anything is billed.
Step 2 — Seller sends a Shipping Payment Request (within 48 hours)
The seller has 48 hours to weigh, measure, pack, and send you an SPR with the final shipping cost. If the seller misses the 48-hour window, the order auto-cancels, your payment authorization is released, and the inventory is restored to the drop for other buyers.
Step 3 — Accept & Pay, or Decline (within 72 hours)
Once you receive the SPR, you have 72 hours to either Accept & Pay (your saved card is charged and the seller ships within 5 business days) or Decline(the order cancels, no charge is made, and the inventory is returned to the drop). If you don't respond within 72 hours, the SPR is treated as declined.
Final authorization
By placing a bulk-drop order, you authorize DropPush to charge your saved payment method only if you accept the SPR. You will always see the final total — item price, shipping cost, and applicable sales tax — before confirming the charge.
All Sales Final
No returns or refunds after shipment
All purchases on DropPush are final once the order has shipped. We do not offer returns, exchanges, or refunds after shipment. Please review item descriptions, photos, and details carefully before purchasing. If you have questions about an item, use in-app messaging to ask the seller before placing your order.
Why all sales are final
DropPush is built for time-limited drops and live selling — sellers curate exclusive inventory that moves fast. An all-sales-final policy keeps pricing fair for everyone and allows sellers to operate with confidence. It also means lower costs for buyers, since sellers don't need to build return logistics into their prices.
Live show purchases
Items purchased during a live show are also final. The recorded stream serves as a reference for both parties, so buyers can review what was shown before confirming their purchase. Make sure you're confident in your purchase during the stream.
Cancellations
Pre-shipment cancellations
If the seller hasn't shipped your order yet, you can cancel directly from your Order History using the Cancel Order button. Pre-shipment cancellations result in a full refund of the item price, shipping costs, and all applicable sales tax, credited to your original payment method within 5-10 business days.
After shipment
Once an order has shipped, it cannot be cancelled or refunded. The sale is final. If you have concerns about a shipped order, you can message the seller directly through the platform, but the seller is not obligated to issue a refund.
Seller-initiated cancellations
In rare cases, a seller may cancel your order before shipping — for example, if an item is out of stock or damaged. If a seller cancels your order, you'll receive a full refund automatically, typically within 5-10 business days.
Contacting Sellers
Message your seller directly
Every order has a built-in messaging threadconnecting you to the seller. Whether it's a question about shipping or a concern about your order, you can message the seller directly. Sellers are notified immediately and can respond from their dashboard.
Platform integrity
While DropPush does not mediate individual transactions, we monitor the platform for fraud, abuse, and policy violations. Sellers who consistently fail to fulfill orders or misrepresent items may have their accounts suspended or removed. If you believe a seller is acting in bad faith, you can flag the conversation from within the messaging thread.
For full legal terms, see our Buyer Agreement, Terms of Service, and Privacy Policy.