Shipping & Returns

Seller-to-buyer, always

DropPush is a marketplace that connects independent sellers directly with buyers. Every transaction — from purchase to delivery to any issue that comes up — is between you and the seller. DropPush provides the platform and the tools; sellers and buyers manage everything else themselves.

Built-in tools, not customer service reps

Instead of employing customer service staff, DropPush equips both sellers and buyers with powerful tools to manage orders, communicate, and resolve issues efficiently. You have access to in-app messaging to contact your seller directly, automated return requests to initiate returns with a few taps, order cancellation workflows for pre-shipment cancellations, and real-time order tracking so you always know where your package is.

How shipping works

Sellers are responsible for packing and shipping items to buyers. When you place an order, the seller ships your items using the carrier and service level you selected at checkout. Shipping rates are calculated in real time based on item weight, dimensions, and your delivery address.

Service levels

DropPush offers multiple shipping speeds depending on the seller and carrier availability. Common options include Ground (5-7 business days), Priority (2-3 business days), and Express (1-2 business days). Available service levels and costs are displayed during checkout.

Tracking

Once your order ships, you'll receive a tracking number via email. You can also view real-time tracking status in your order history. If your tracking shows no movement or an issue, use in-app messaging to reach out to your seller directly.

Address validation

We validate shipping addresses at checkout to reduce delivery issues. If your address can't be verified, you'll be prompted to correct it before completing your order.

Return policy

Purchases on DropPush are generally final. Because every transaction is between an independent seller and buyer, returns are accepted only when an item is significantly not as described — for example, if an item is counterfeit, damaged beyond what was disclosed, or fundamentally different from the listing. You must submit a return request within 3 days of delivery using the automated return request tool in your order history.

What qualifies for a return

• Item is counterfeit or not authentic
• Item is damaged beyond what was disclosed in the listing
• Wrong item was shipped
• Item is materially different from the listing description or photos

What does not qualify

• Buyer's remorse or change of mind
• Minor variations in color or appearance due to screen differences
• Items that match the listing but don't meet personal expectations
• Auction purchases based solely on regretting the bid amount
• Items purchased as-is from a seller who clearly disclosed condition or defects

How to submit a return request

Go to your Order History, select the order, and tap Request Return. You'll be prompted to select a reason, upload photos of the item, and add a description. The request is sent directly to the seller, who will review it and respond through in-app messaging. The entire process stays within the platform so both parties have a clear record.

Message your seller directly

Every order has a built-in messaging threadconnecting you to the seller. Whether it's a question about shipping, an issue with what you received, or a return request, your first step is always to message the seller. Sellers are notified immediately and can respond, approve returns, or issue refunds directly from their dashboard.

What sellers can do

Sellers have full control over their customer experience. From their dashboard, they can approve or decline return requests, issue full or partial refunds, provide replacement items, generate return shipping labels, and communicate directly with you through the messaging system. This means faster resolution — no waiting on a third party.

Live show purchases

For items purchased during a live show, the recorded stream serves as a reference for both parties. If there's a discrepancy between what was shown on stream and what you received, include a timestamp reference when messaging the seller.

Platform integrity

While DropPush does not mediate individual transactions, we monitor the platform for fraud, abuse, and policy violations. Sellers who consistently fail to fulfill orders, misrepresent items, or ignore legitimate return requests may have their accounts suspended or removed. If you believe a seller is acting in bad faith, you can flag the conversation from within the messaging thread.

Cancelling before shipment

If the seller hasn't shipped your order yet, you can cancel directly from your Order History using the Cancel Order button. Pre-shipment cancellations result in a full refund of the item price, shipping costs, and all applicable sales tax, credited to your original payment method within 5-10 business days.

Approved returns (item not as described)

If the seller approves your return, you'll receive a refund of the item price and sales tax. You are responsible for return shipping costs unless the seller chooses to cover them. You must ship the item back with tracking. Once the seller receives and verifies the item, the refund is processed to your original payment method.

Processing time

Once a refund is initiated by the seller, it typically processes within 5-10 business days depending on your payment method. Allow an additional 3-5 business days for the credit to appear on your statement.